Illinois State Library

Illinois Center for the Book


Individual Author Record

General Information

Name:  Mark L. Dzierzbicki  

Pen Name: None

Genre: Non-Fiction

Born: 1954 in Chicago, Illinois

Sites:


Illinois Connection

Dzierzbicki was born in Chicago. He was raised in Midlothian and currently resides in Bolingbrook.

Biographical and Professional Information

Mark Dzierzbicki was born on the North Side of Chicago and raised in Midlothian, IL. Mark is the father of two. As the owner of Controlled Irrigation for nearly 25 years, he is a Certified Irrigation Contractor and a Cross Connection Device Inspector. His first book, ''Would You Fly What You Fix'', is more than a "how to" manual. This book presents his philosophical approach to service, whether a bicycle or an airplane, based on his 40+ years in the field service industry. Mark presents seminars based on chapters in the book to adult audiences large and small.


Published Works Expand for more information


Titles At Your Library

Would You Fly What You Fix
ISBN: 1512273414

CreateSpace Independent Publishing Platform. 2015

This book is for anyone who fixes anything and the managers of those people. Much more than a “how to” manual, this book presents approaches to repair, based on forty years in the field service industry. In addition to a philosophy of doing things right, the book also shows the reader proper ways to perform any complete service call including customer management skills.