Illinois State Library

Illinois Center for the Book

Individual Author Record

General Information

Name:  Jon Yates  

Pen Name: None

Genre: Non-Fiction Other

Audience: Adult;

Born: 1969 in Ames, Iowa

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Illinois Connection

Jon Yates is writes the "Problem Solver" for the Chicago Tribune's Consumer help section. He currently lives in Oak Park, Illinois.

Biographical and Professional Information

Jon Yates grew up in Ames, Iowa, and began his newspaper career in Iowa City. He briefly covered Congressman Sonny Bono for the Palm Springs Desert Sun and was a crime reporter at the Nashville Tennessean.As creator of the popular “What’s Your Problem?” column in the Chicago Tribune, he has helped thousands of people take charge of their problems and get satisfaction from airlines, utilities, government agencies, health insurance companies, and more. His readers have already gotten back more than $1 million of their hard-earned money from greedy businesses and agencies.

Published Works Expand for more information

Titles At Your Library

What's Your Problem?: Cut Through Red Tape, Challenge the System, and Get Your Money Back
ISBN: 0062009885

William Morrow Paperbacks. 2011

“Watch out, Goliath. Jon Yates has a slingshot and he’s teaching us how to use it.”
—Amy Dickinson, New York Times bestselling author and America’s favorite advice columnist

“Jon Yates gives consumers a great primer on how to solve their own customer service problems.”
—Angie Hicks, Founder of “Angie’s List”

Jon Yates, the Chicago Tribune’s popular “Problem Solver,” offers eminently practical, money-saving advice on how to become your own consumer advocate. What’s Your Problem? is a godsend for anyone who has ever had to take on the bureaucracy—from getting through to the cable company to dealing with identity theft to fighting the unfriendly skies. The first book of its kind—a combination of illuminating true stories and essential advice for cutting through the red tape put up by local governments, health insurance companies, and heartless corporations—What’s Your Problem? is an indispensable handbook that can alleviate your frustrations once and for all and help you get the results you need fast!

Speaking Engagements

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